Can I also order from the physical menu? Our service allows you to order and pay through your mobile device.
We already have a POS in use, what should we do? If your POS is using or is using a web browser such as Internet Explorer or Chrome, you can use our service using a web browser. However, it cannot be linked with the existing POS program.
Why did my card authorization fail? The reasons for the failure of the card authorization are as follows: 1. Network instability 2. Card information errors 3. Errors in the Sippharma server In the case of 1 or 2, it is necessary to reconfirm the network status or card information of the paying guest, and in the case of 3, please contact us after completing the customer's payment through offline card payment or bank transfer, and we will take action.
How do I use the service? SicPama’s staff will visit our partners to inform them on how to use the service.
How is the QR stand made? Depending on the partner, the staff will visit and make a matching QR stand for the store.
What payment methods can I use with the service? There are four payment options available: Samsung Pay, Naver Pay, Kakao Pay, and Credit Card.(As of 2023.04)
How much does the service fee cost? There will be a fee charged per incident. For the first 3 months, the fee will be the same as the card fee charged at the restaurant during the time of service introduction as part of a promotion. After 3 months, an additional fee will be charged, which will depend on the restaurant's annual sales. We will be able to inform you of the exact fee after consulting with you.
Is it possible to cancel or get a refund for some menu items? Cancellations/refunds are not possible within the current service. If you would like to cancel or refund, please contact Sicpama.
Do I need to install any software to use the service? No, you do not need to install any additional software to use the service. You can use web browsers such as Internet Explorer, Chrome, Firefox, Naver Whale, Samsung Internet, and Safari on your device.
What is the installation cost? You will need a Wi-Fi supported receipt printer for the service, and the installation cost for the receipt printer is approximately KRW 200,000.
Is it possible to integrate with existing POS systems, receipt printers, and card readers? If you already have a POS system, receipt printer, or card reader installed in your restaurant, it cannot be integrated with our service. You will need to purchase a receipt printer and card reader that can be used with our service.
What is the penalty fee for terminating the contract? You can terminate the service at any time without penalty. However, we ask that you give us three weeks' notice before the termination date so that we can understand the reason for the termination and use the feedback to improve our service.
Do I need a tablet to use the service? If you have a tablet or PC at home or in your restaurant, you can use it to access the service. Additionally, our service can be used on mobile devices, so you can also use your smartphone if you prefer.
What are the introduction and maintenance costs? There is no introduction cost. The maintenance cost applies at the commission rate notified by the Financial Services Commission for the first 3 months of use, and after the promotion period, a certain portion of Sicpama’s commission schedule applies. For more information, please leave a message in the Sicpama inquiry page! We will get back to you as soon as possible.
Do I have to purchase a machine like other POS companies? you purchase a Wi-Fi receipt printer that supports our service, you can use it right away!
Is it possible to use SicPama’s service on existing devices? As of March 2023, it is not supported on POS, but we are planning to provide a service that can be used on POS in the near future through continuous updates.
Do I need to download an application to manage my store? No, our service does not require a application. You can go to the management page through an internet browser and manage your store right away.
If a customer visiting a restaurant asks for a payment receipt, can it be printed at the store? Yes, if you have a receipt printer, it can be printed.
I have a new menu or want to change menu information. How can I change it? *can also be used to change menu ingredients and adjust prices Menu photos, price adjustments, and menu name changes are possible on the SicPama store management page.
Does SicPama support simple payment options like Apple Pay, Kakao Pay, and Naver Pay? Yes, you can use Samsung Pay, Naver Pay, Kakao Pay, and credit cards as payment options.
What payment methods are available? There are four payment methods: Samsung Pay, Naver Pay, Kakao Pay, and credit card payments are available (as of April 2023).
Is cash payment possible? Currently (as of April 2023), cash payment is not possible. Only mobile payments are available.
SicPama for Restaurants
Can I also order from the physical menu? Our service allows you to order and pay through your mobile device.
We already have a POS in use, what should we do? If your POS is using or is using a web browser such as Internet Explorer or Chrome, you can use our service using a web browser. However, it cannot be linked with the existing POS program.
How do I order with mobile device? you can order just by scanning the QR code on the table with your mobile device
There was an error during the payment. What should I do? When an error appears, you can follow the instruction screen that appears after the error.
Why did my card authorization fail? The reasons for the failure of the card authorization are as follows: 1. Network instability 2. Card information errors 3. Errors in the Sippharma server In the case of 1 or 2, it is necessary to reconfirm the network status or card information of the paying guest, and in the case of 3, please contact us after completing the customer's payment through offline card payment or bank transfer, and we will take action.
How do I login to the service? You can login with your mobile device.
Can I share services? No, it's not possible. Only those who visit the restaurant and scan the QR code on their table can use it.
What payment methods can I use with the service? There are four payment options available: Samsung Pay, Naver Pay, Kakao Pay, and Credit Card.(As of 2023.04)
How much does the service fee cost? There will be a fee charged per incident. For the first 3 months, the fee will be the same as the card fee charged at the restaurant during the time of service introduction as part of a promotion. After 3 months, an additional fee will be charged, which will depend on the restaurant's annual sales. We will be able to inform you of the exact fee after consulting with you.
Is it possible to cancel or get a refund for some menu items? Cancellations/refunds are not possible within the current service. If you would like to cancel or refund, please contact Sicpama.
What do each of the payment options mean in the payment options, and how is the payment made? There are a total of four payment options, and you can select the desired payment option. Pay for Myself: Only the menu items that I ordered will be paid. I'll Pay: The menu items ordered by everyone in the group will be paid. Random: Only one person will be paid through a game of chance with selected people. Split: The total amount will be split equally among the selected people.
How can I restart the Random payment game? If the game has already started, it is not possible to restart the Random payment. However, you can use it again when placing an additional order after placing your initial order. If the game of chance has not yet started, you can change to another payment method.
How do I search for a menu item? You can search for a menu item by clicking on the magnifying glass (icon) at the top.
Can I view it on my mobile device? Yes, you can access it through web browsers such as Samsung Internet, Chrome, Naver, and Safari installed on your mobile device.
Do I need to download an application to manage my store? No, our service does not require a application. You can go to the management page through an internet browser and manage your store right away.
What personal information is collected? We collect information about the gender and age group of restaurant customers. Other information is collected separately by third-party services that provide simple payment options. Detailed information can be found in our privacy policy and service terms and conditions.
Can I use Naver or QR code scanning apps to scan the QR code? No, you can simply open your camera application and scan the QR code.
Does Sicpama support simple payment options like Apple Pay, Kakao Pay, and Naver Pay? Yes, you can use Samsung Pay, Naver Pay, Kakao Pay, and credit cards as payment options.
What payment methods are available? There are four payment methods: Samsung Pay, Naver Pay, Kakao Pay, and credit card payments are available (as of April 2023).
Is cash payment possible? Currently (as of April 2023), cash payment is not possible. Only mobile payments are available.
SicPama for Customers